Turning every guest interaction into more

revenue

satisfaction

loyalty

engagement

spend

memorability

margin

From check-in to room service, Hotel Manager unifies your guest journey in to a seamless, high-margin experience.

Built for a new era of hospitality

And it starts with giving guests more than they expect, Hotel Manager is meticulously designed to simplify your hotel workflows, increase guest spend and elevate service quality through one beautifully branded app.

Launch a guest app with your brand, in every detail

Deliver an experience that mirrors your hotel's tone, aesthetic and standards. With full app branding customisation.

Growing revenue in ways you never imagined

Increase guest spend upwards of 25% through in-app upsells, upgrades and experiences that guests will love. No workflow changes, no training required.

With fewer calls. Less mistakes. Happier teams.

Route requests automatically and keep your departments in sync and in check. Your team focuses on delighting guests, not chasing manual paperwork.

Every guest moment perfectly managed and beautifully delivered

Hotel Manager makes your guest feel in control, turning every touchpoint into an effortless, and delightful experience, from pre-arrival through to post-departure.

Say hello before they arrive

Let guests digitally register, personalise their preferences and explore upgrades before they step through the lobby - no queues and no clipboards so you can focus on the warm welcoming.

Contactless Registration

Let guests complete their registration on their own devices before arrival

Capture Preferences

Special requests, room types and allergies are collected in advance

Upsell and Upgrade

Offer premium items, late checkouts or perks and products at the right moment

Create the perfect arrival

Send welcome messages, directions, and comms upfront and get guests excited for their stay

F&B always on demand

Say goodbye to waiting, browse menus, order food, track delivery and pay - all in-app. Boost your outlet revenues effortlessly with a digital-first dining experience, from their room to the poolside.

In-room dining made effortless

Guests can access your outlets and dine and pay from the comfort of their room, whether its a full english breakfast or late night burger.

Order from anywhere

Browse menus and place orders from the table, poolside or terrace without ever needing to wait for staff.

Visual menus that sell

Showcase high-margin items with beautiful imagery, allergen filters and modifier options that naturally nudge guests to spend more.

Goodbye back and forth comms

Orders go straight to the bar or kitchen, reducing errors, wait times and internal miscommunications ensuring the guests get the best.

Drive more spend with less effort

Offer curated, personalised upgrades, experiences and promotions - right when the guests are most engaged. Increase ancillary revenue without adding the extra work for your team.

Sell before they arrive

Package deals, transfers and experiences can be sold pre-arrival - boosting spend before guests check-in

Passive revenue

Dynamic prompts and upsells run in-app so your team focuses on service, not awkward upselling

Curate every stay

Highlight unique excursions and premium options that reflect your brand and increase revPAG

Timed to convert

Push limited-time deals during key moments - from late checkouts to afternoon team promotions

Your concierge in their palm

Let guests send requests, get faster responses and explore your hotel without ever having to call reception. Every request, message and itinerary fully logged and resolved with zero friction.

Real-time messaging

Communicate with staff directly. No calls, no waiting. Every request is tracked, assigned and resolved in-app

Your digital directory

Replace paper copies with a curated, brand-aligned digital guide to all your hotels services, amenities and info

Just a tap away to request

From extra towels to wake-up calls - guests effortlessly request exactly what they need and staff fulfil accordingly

Fewer errors, faster resolution

Staff get clear, auto routed requests and messages. No more missed calls, confusion or duplicate handling

Say hello before your guests arrive

Let guests digitally register, personalise their preferences and explore upgrades before they step through the lobby - no queues and no clipboards so you can focus on the warm welcoming.

Contactless Registration
Capture Preferences
Upsell and Upgrades
Create the perfect arrival
F&B always on demand

Say goodbye to waiting, browse menus, order food, track delivery and pay - all in-app. Boost your outlet revenues effortlessly with a digital-first dining experience, from their room to the poolside.

In-room dining made effortless
Order from anywhere
Visual menus that sell
Goodbye to back and forth comms
Drive more spend with less effort

Offer curated, personalised upgrades, experiences and promotions - right when the guests are most engaged. Increase ancillary revenue without adding the extra work for your team.

Sell before they arrive
Generate passive revenue
Curate every stay
Timed to convert
Your concierge in the palm of their hands

Let guests send requests, get faster responses and explore your hotel without ever needing to pick up the phone or leaflet. Every request, message and itinerary fully logged and resolved.

Real-time messaging
A digital compendium
Just a tap away to request
Fewer errors, faster resolution

Powered by a command centre to help you run smarter and faster

Manage your app with simple drag and drop modules and upgrade branding, menus or resolve requests and track your hotel performance - all from one centralised dashboard, built for hospitality

Content Engine

Powerful CMS for menus, experiences, content and deals.

Project Hub

One shared space for requests, information approvals and docs.

Analytics & Reporting

Dashboards outlining live operations, spend and engagement data.

Pick and choose from a range of products to serve your hotel

Select the products to serve your hotel and launch in days, not months. No disruptions to your workflows and no complexities for your staff members

Order & Pay

From in-room dining, poolside cocktails or lobby bites, let guests order with ease where-ever they are

Messenger

On-demand comms to stay in touch from anywhere

Payments

Fully integrated room billing, with card and contactless payment support

Products

From gift cards to luxury add-ons, and upsell exactly when guests want it

Smart Terminal

Your own POS, process orders instantly and print tickets exactly were you need them

Reporting

Real-time analytics tracking your hotels performance in revenue, operations and guest satisfaction

Experiences

Integrated with Viator to generate extra commission and boost your hotel revenue

Points of interest

Recommend local attractions, landmarks, events and activities tailor made by you

Digital Registration

Streamline the check-in process and drive intuitive upsells and personalisation

Promotions

Purpose built integrations completely synced with your hotel

Try our best in class integrations connecting to leading PMS, POS and payment tools such as Opera Cloud & Simphony - ensuring your workflows remain in sync and uninterrupted

Have another system in mind? We'd love to hear from you
Get in touch

Hear what our partners say

Behind every metric is a team that's saved invaluable time, boosted revenue and made the guest journey feel seamless.

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Increase in guest spend

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Reduction in wait time

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Total guests served

Total guests served

Frequently Asked Questions

How does a hotel guest app integrate with our existing systems like PMS or POS?

HotelManager integrates directly with major Property Management Systems (PMS) like Opera Cloud and Point of Sale (POS) platforms such as Oracle Simphony. This ensures that all key guest data - from reservations and preferences to in-stay transactions - is automatically synchronised between the app and your internal systems. By eliminating manual re-entry, you reduce human error, improve service accuracy, and streamline operations across departments like Front Office, Ops, and F&B.

Which PMS systems does the platform integrate with?

HotelManager supports native integrations with leading PMS systems spanning across Opera Cloud, Mews and Apaleo. These integrations allow for real-time syncing of guest reservations, room assignments, stay history, and profile preferences. This connectivity ensures a seamless guest journey - from mobile check-in and upsells to housekeeping status and check-out. We are consistently rolling out new integrations so don't hesitate to get in touch with your hotel systems.

How is pricing structured for hotel guest experience platforms like HotelManager

HotelManager offers flexible pricing tailored to your property’s needs and operates on a fixed cost that includes every present and future product available, ensuring you receive the best products in the market. Our transparent pricing ensures no hidden fees, and every package includes onboarding support, dashboard and staff acccess, and guest usage analytics.

How secure is guest data on the platform?

We are fully GDPR-compliant, using encrypted storage and access controls to keep data private and secure.

Can guests order room service and make restaurant reservations from the app?

Yes, guests can browse menus, place orders, and book tables from their phone, with real-time routing to your teams and PMS / POS.

How long does it take to implement HotelManager at a property?

Setup takes on average 4 weeks to fully roll out within the property with full onboarding support and training from our implementation team.

What is the typical ROI timeline for implementing a hotel guest experience platform?

Most properties see direct return on investment within 60–90 days. Benefits include increased F&B revenue from in-app orders, reduced front desk workload, higher guest satisfaction scores, and improved upsell conversion.

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