And it starts with giving guests more than they expect, Hotel Manager is meticulously designed to simplify your hotel workflows, increase guest spend and elevate service quality through one beautifully branded app.
Deliver an experience that mirrors your hotel's tone, aesthetic and standards. With full app branding customisation.
Increase guest spend upwards of 25% through in-app upsells, upgrades and experiences that guests will love. No workflow changes, no training required.
Route requests automatically and keep your departments in sync and in check. Your team focuses on delighting guests, not chasing manual paperwork.
Hotel Manager makes your guest feel in control, turning every touchpoint into an effortless, and delightful experience, from pre-arrival through to post-departure.
Let guests digitally register, personalise their preferences and explore upgrades before they step through the lobby - no queues and no clipboards so you can focus on the warm welcoming.
Let guests complete their registration on their own devices before arrival
Special requests, room types and allergies are collected in advance
Offer premium items, late checkouts or perks and products at the right moment
Send welcome messages, directions, and comms upfront and get guests excited for their stay
Say goodbye to waiting, browse menus, order food, track delivery and pay - all in-app. Boost your outlet revenues effortlessly with a digital-first dining experience, from their room to the poolside.
Guests can access your outlets and dine and pay from the comfort of their room, whether its a full english breakfast or late night burger.
Browse menus and place orders from the table, poolside or terrace without ever needing to wait for staff.
Showcase high-margin items with beautiful imagery, allergen filters and modifier options that naturally nudge guests to spend more.
Orders go straight to the bar or kitchen, reducing errors, wait times and internal miscommunications ensuring the guests get the best.
Offer curated, personalised upgrades, experiences and promotions - right when the guests are most engaged. Increase ancillary revenue without adding the extra work for your team.
Package deals, transfers and experiences can be sold pre-arrival - boosting spend before guests check-in
Dynamic prompts and upsells run in-app so your team focuses on service, not awkward upselling
Highlight unique excursions and premium options that reflect your brand and increase revPAG
Push limited-time deals during key moments - from late checkouts to afternoon team promotions
Let guests send requests, get faster responses and explore your hotel without ever having to call reception. Every request, message and itinerary fully logged and resolved with zero friction.
Communicate with staff directly. No calls, no waiting. Every request is tracked, assigned and resolved in-app
Replace paper copies with a curated, brand-aligned digital guide to all your hotels services, amenities and info
From extra towels to wake-up calls - guests effortlessly request exactly what they need and staff fulfil accordingly
Staff get clear, auto routed requests and messages. No more missed calls, confusion or duplicate handling
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Let guests digitally register, personalise their preferences and explore upgrades before they step through the lobby - no queues and no clipboards so you can focus on the warm welcoming.
Say goodbye to waiting, browse menus, order food, track delivery and pay - all in-app. Boost your outlet revenues effortlessly with a digital-first dining experience, from their room to the poolside.
Offer curated, personalised upgrades, experiences and promotions - right when the guests are most engaged. Increase ancillary revenue without adding the extra work for your team.
Let guests send requests, get faster responses and explore your hotel without ever needing to pick up the phone or leaflet. Every request, message and itinerary fully logged and resolved.
Manage your app with simple drag and drop modules and upgrade branding, menus or resolve requests and track your hotel performance - all from one centralised dashboard, built for hospitality
Select the products to serve your hotel and launch in days, not months. No disruptions to your workflows and no complexities for your staff members
From in-room dining, poolside cocktails or lobby bites, let guests order with ease where-ever they are
On-demand comms to stay in touch from anywhere
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Fully integrated room billing, with card and contactless payment support
From gift cards to luxury add-ons, and upsell exactly when guests want it
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Your own POS, process orders instantly and print tickets exactly were you need them
Real-time analytics tracking your hotels performance in revenue, operations and guest satisfaction
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Integrated with Viator to generate extra commission and boost your hotel revenue
Recommend local attractions, landmarks, events and activities tailor made by you
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Streamline the check-in process and drive intuitive upsells and personalisation
Try our best in class integrations connecting to leading PMS, POS and payment tools such as Opera Cloud & Simphony - ensuring your workflows remain in sync and uninterrupted
Behind every metric is a team that's saved invaluable time, boosted revenue and made the guest journey feel seamless.
Increase in guest spend
Reduction in wait time
Total guests served
Total guests served
Yes. The platform is fully compliant with GDPR and built with enterprise-grade data protectionstandards to ensure guest data is safe and secure.
Yes. Hotel Manager integrates with leading PMS and POS platforms like Opera Cloud andSimphony, ensuring that guest data, orders, and preferences sync in real-time.
No - it enhances them. The app reduces the volume of manual tasks and allows your team tofocus on high-touch service moments. It works as a digital concierge in your guest's pocket.
Absolutely. The guest app is fully white-labeled to reflect your hotel's branding - colours, logo,tone of voice, and unique offerings are all customisable to ensure a seamless experience.
Guests receive a secure link to register and provide their preferences before arrival. This includesID upload, special requests, allergies, and even upsell options like late checkout or room upgrades.
Yes. Guests can browse digital menus, order F&B, request amenities like chargers or cots, andtrack the status of each request in real time - all within the app.
Hotel Manager's guest app is fully web-based, meaning guests can access it without downloadinganything - just a tap from a QR code, booking link or pre-arrival message.
Guest apps provide convenience, personalisation, and faster service delivery. They eliminatewaiting times, reduce the need for in-person interactions, and allow guests to access everything theyneed on demand.
A digital guest app is a mobile-optimized platform that allows hotel guests to manage their entire stay - from pre-arrival check-in to ordering room service and requesting concierge support - directly from their own devices.
Hotel Manager integrates directly with major Property Management Systems (PMS) like Opera Cloud and Point of Sale (POS) platforms such as Oracle Simphony. This ensures that all key guest data - from reservations and preferences to in-stay transactions - is automatically synchronised between the app and your internal systems. By eliminating manual re-entry, you reduce human error, improve service accuracy, and streamline operations across departments like Front Office, Ops, and F&B.
Hotel Managers guest app provides convenience, personalisation, and faster service delivery. It eliminates waiting times, reduces the need for in-person interactions, and allows guests to access everything they need on demand.
Hotel Manager's guest app is a PWA (Progressive web app), meaning guests can access it without downloading anything but still retain the full function as a native app would - just a scan of a QR code, booking link or WiFi activation and guests will be able to effortlessly use the app from any device, mobile, tablet or laptop.
Absolutely. Hotel Manager offers a fully white-labeled app to ensure your hotel's branding reflects accurately - colours, logo, tone of voice, and unique offerings are all customisable to ensure an experience that aligns exactly as you want it to.
It doesn't replace them, it enhances them. The app significantly reduces the volume of manual tasks and allows your team to focus on high-touch service moments. it works as a digital concierge in your guest's pocket, giving them full control and insight to everything your hotel has to offer.
Setup takes on average 4 weeks to fully roll out within the property with full onboarding support and training from our implementation team.
Using our guest app features, you can surface upsell opportunities at the right moment, encourage in-room and on-premise ordering, promote experiences, and drive operational efficiency - all of which contribute to higher spend per guest.
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