Your guest journey starts
before check-in

Your guest journey starts before check-in

Transform check-in from a queue into a warm welcome.

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Book A Demo

Customise pre-arrival forms and sequences to your hotels workflow

Curate the exact sequence of steps guests should take - from verification to preferences to upsells - ensuring the pre-arrival experience aligns with your brand and operational model.

Curate the exact sequence of steps guests should take - from verification to preferences to upsells - ensuring the pre-arrival experience aligns with your brand and operational model.

Custom forms for verification, preferences, & legal requirements

Automated communication sequences sent before arrival

Room-based conditional logic for families, suites, & special guests

Configurable access for group bookings

Customise pre-arrival forms and sequences to your hotels workflow

Curate the exact sequence of steps guests should take - from verification to preferences to upsells - ensuring the pre-arrival experience aligns with your brand and operational model.

Custom forms for verification, preferences, & legal requirements

Automated communication sequences sent before arrival

Room-based conditional logic for families, suites, & special guests

Configurable access for group bookings

Preference capture that enhances your personalised service

Guests share the details that truly matter - accessibility needs, bed configuration, room location, dietary requirements, celebration notes - giving staff the information they need to welcome them with care.

Guests share the details that truly matter - accessibility needs, bed configuration, room location, dietary requirements, celebration notes - giving staff the information they need to welcome them with care.

Capture dietary and allergy notes

Stay purpose (business, celebration, family)

Room, accessibility and mobility requirements

Preference capture that enhances your personalised service

Guests share the details that truly matter - accessibility needs, bed configuration, room location, dietary requirements, celebration notes - giving staff the information they need to welcome them with care.

Capture dietary and allergy notes

Stay purpose (business, celebration, family)

Room, accessibility and mobility requirements

Personalise early upgrades & upsells to maximise pre-arrival revenue

Digital registration becomes a high-converting touchpoint for tailored upsells. Guests discover upgrades, add-ons and curated experiences at the moment they are most excited for their stay.

Digital registration becomes a high-converting touchpoint for tailored upsells. Guests discover upgrades, add-ons and curated experiences at the moment they are most excited for their stay.

Room upgrades with dynamic pricing

Celebration packages and early arrival options

Airport transfers and experience add-ons

Smart recommendations based on guest profile

Personalise early upgrades & upsells to maximise pre-arrival revenue

Digital registration becomes a high-converting touchpoint for tailored upsells. Guests discover upgrades, add-ons and curated experiences at the moment they are most excited for their stay.

Room upgrades with dynamic pricing

Celebration packages and early arrival options

Airport transfers and experience add-ons

Smart recommendations based on guest profile

Bi-directional Opera Cloud sync for a connected pre-arrival journey

Every detail the guest submits flows directly into Opera Cloud - and every staff update reflects back to the guest in real time. Ensuring total alignment between teams and guest always.

Every detail the guest submits flows directly into Opera Cloud - and every staff update reflects back to the guest in real time. Ensuring total alignment between teams and guest always.

Every detail the guest submits flows directly into Opera Cloud - and every staff update reflects back to the guest in real time. Ensuring total alignment between teams and guest always.

Live syncing of preferences, arrival times, details, and notes

Clean, organised profiles for a smoother check-in

Staff edits are instantly reflected in the app

No manual data entry or duplicated work at the front desk

Explore Hotel Manager Products

See how other products combine with Order & Pay to drive revenue, efficiency, and a seamless digital guest experience.

Curious? We’ve got you
covered

Curious? We’ve got you covered

Do guests need to download an app?

What revenue does Hotel Manager help generate?

How does this work for staff and operations?

Does Hotel Manager integrate with Opera Cloud and Simphony?

How does Hotel Manager support guest channels - and is it a CDP?

It's time for a change

Schedule your personalised demo today and see Hotel Manager in action

Book Demo

It's time for a change

Schedule your personalised demo today and see Hotel Manager in action

Book Demo

It's time for a change

Schedule your personalised demo today and see Hotel Manager in action

Book Demo